IBRAHEM ADEL

Station Agent

Cairo, Egypt

Profile summary

Aviation Specialist with 10+ years of experience in ground handling, baggage services, ramp operations, and passenger support at EgyptAir. Proven track record of ensuring safe, efficient, and customer-focused airport operations in high-pressure environments. Skilled in problem-solving, cross-team coordination, and multilingual communication (Arabic & English). Seeking to contribute expertise to an international airline or airport with visa sponsorship opportunities.

Key skills

Skills
Ground & Ramp OperationsBaggage Handling & Tracing (Amadeus WorldTracer)Passenger Check-in & BoardingCustomer Service & Conflict ResolutionFlight CoordinationSafety & Security ProceduresTeam Supervision & TrainingMS Office (Word, Excel, Outlook)Airline Reservation Systems (Beyond Amadeus): Sabre, WorldspanData Analysis & Reporting (Airline Performance Metrics)Crisis Management & Emergency Response (Specific to Airport Scenarios)Foreign Language Proficiency (Targeted to Airport's Demographics)Social Media Management & Customer Engagement

Professional experience

Station AgentJan 2011 - Present
EgyptAir | Cairo, Egypt

Delivered exceptional passenger service in check-in, boarding, and arrivals. Coordinated ramp and ground operations to ensure on-time performance. Managed baggage tracing and issue resolution, reducing delays and customer complaints. Progressed from Ramp Agent to Station Coordinator to Station Agent, reflecting strong performance and reliability. Collaborated with cross-functional teams to uphold safety and operational standards.

  • Delivered exceptional passenger service in check-in, boarding, and arrivals.
  • Coordinated ramp and ground operations to ensure on-time performance.
  • Managed baggage tracing and issue resolution, reducing delays and customer complaints.
  • Progressed from Ramp Agent to Station Coordinator to Station Agent, reflecting strong performance and reliability.
  • Collaborated with cross-functional teams to uphold safety and operational standards.
Customer Service & Public RelationsJan 2009 - Jan 2011
Inova Ceramic Group | Cairo, Egypt

Handled customer inquiries and complaints with professionalism. Supported corporate communication and PR activities.

  • Handled customer inquiries and complaints with professionalism.
  • Supported corporate communication and PR activities.
Warehouse ManagerJan 2007 - Jan 2009
Baron Hotel | Cairo, Egypt

Managed inventory, logistics, and staff supervision for smooth warehouse operations.

  • Managed inventory, logistics, and staff supervision for smooth warehouse operations.

Education

High School or equivalentJan 2004
Naser City Industrial School